Frequent questions

Check-In Policy

What time is Check-In and Check-Out at the hotel?

Check In 3:00 pm

Check Out 1:00 pm

What is the hotel's policy regarding early arrivals and late departures?

Early check in: Subject to availability starting at 1:00 pm, before 1:00 pm an additional 50% of the rate will be charged.

Late check out: No cost subject to availability until 3:00 pm, after that time an additional 50% of the rate will be charged.

What is the minimum age to check in at the hotel?

18 years

Minors: If you travel with your child(ren) under 18 years of age, you must present the identification document of the minor(s) (civil registry), which demonstrates the existence of the relationship. . If the minor(s) are not traveling in the company of their parents, you must deliver at the reception, in addition to the minor's identification document (civil registry), the parents' permission, which must be be authenticated by a Notary and accompanied by a copy of the identification document of those who gave the authorization. If you are a foreigner, you must present an equivalent document. Without this documentation, minors are not allowed to enter the hotel. In the event that the Client does not present any of the documents indicated here, the Hotel reserves the right to not allow entry of the person or persons of the group who do not present the complete documents. In accordance with the provisions of Law 679 of 2001 to Prevent the Sexual Exploitation of Children and Adolescents and its corresponding regulations.

Location and Transportation

Where is the Hotel located?

Kilometer 18 via Bolombolo, Cauca Viejo Parcelation, Cauca Viejo Fundadores Hotel. 500 meters from the Madre Laura bridge, on the road that leads to La Pintada.

Do you offer free parking?

No, The value is: $7,500 per day per vehicle, which will be charged to your account for payment at the time of check out.

How long will it take me from the airport?

By bus the trip is approximately 4 hours, by taxi or private car approximately 2 hours.

Do you offer private transportation service?

No, but we can help you manage it with a third party.

Events, plans and groups

Cauca Viejo is the perfect setting for all types of events and celebrations, we offer everything from romantic dinners, picnics, decoration for anniversaries, birthdays or special dates to organizing weddings and business events, contact our reservation center and we will help you with whatever you need .

Reservation center:

57(601)5875266

Mail

reservas.ash@avianethoteles.com

WhatsApp

(57) 321 658 2577

What do the hotel plans consist of?

Accommodation with breakfast included.

Can I book multiple rooms?

Yes, through our website or Call center.

Other Policies

What payment methods are offered on the website and at the hotel?

Cash, Credit and debit card. With Bancolombia you can pay through QR and bank transfer.

What are the hours of the common areas?

Pool: Every day from 8:00 am to 8:30 pm

Breakfast: Every day from 8:00 am to 10:00 am

Restaurant and bar: Sunday to Thursday from 8:00 am to 9:30 pm and Weekends from 8:00 am to 10:00 pm

Destiny

What is the weather like at the destination?

The climate is warm, the average temperature is 26º.

What can you do in Cauca Viejo? It is not suitable for human consumption. Bottled water should be consumed. Ecological walks, sports such as cycling, mountaineering, tennis, soccer, basketball, coffee experience tours, picnics, tule tour of the town, bird watching, paragliding in Jericó and much more.